General Data Protection and Privacy Regulations (GDPR)
What information do we collect?
We collect information from you each time you contact us. This could be, for example, when you make an enquiry or place an order. Once we have collected your information we retain all the information necessary to communicate with you. We do not currently collect personal identifiable information from your use of our website and you are currently not able to contact us via our website but via the contact details we list on our website.
What do we use your information for?
Any of the information we collect from you may be used to:
- Contact you to provide any information you have requested
- Process your enquiries
- Process your orders and deliveries
- Improve our customer service
- Contact you regarding any updated product/supply information
- Inform you regarding relevant company news
Please note: At any time in the future you can unsubscribe from receiving emails or to request your data be removed from our systems. If so, then please reply to the person who contacted you (their details will be at the bottom of the email or letter) using ‘Unsubscribe’ as your email/letter heading. Your request will then be process and your details removed from our records.
Your website usage is automatically collected using cookies. They are small data files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow it) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. This information is only used by us to assess when and in which location our website is accessed.
We only retain your personal data for as long as necessary to comply with our legal, accounting or reporting requirements. By law we are obliged to keep basic information about our customers for six years following the date of the transaction.
All personal information we have regarding you and your company is stored on our secure servers. We protect all our records and information with passwords and firewall protection. We ensure that we take all reasonable steps to prevent any misuse of your personal information.
Do we disclose any information to outside parties?
We will not sell or share your personally identifiable information with third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law and regulations, to respond to any court proceedings or other lawful request for information we received to protect ours or others rights, property, or safety.
Third party links
Occasionally, at our discretion, we may include or offer links to third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
By email: [email protected]
By post: Mike Watson
136 Bridge Street